Claims Team Leader - Long Term Care
Genworth Financial (San Rafael, California)
Posted:
June 19, 2008
Address:
San Rafael, CA 94903
Occu:
Type:
Description:
This is a critical role in the LTC Claims organization. This leader will be responsible for monitoring accuracy of LTC Claims processes and decisions. This leader is responsible for ensuring that the QA program meets the needs of the business and is adjusted as needed to adapt with our changing business. This leader is tasked with ensuring that the program is applied consistently and that results of the program are accurate and consistent and that daily/weekly and monthly production goals are met.
This leader will provide reporting and analysis on process performance, provide monthly feedback and analysis as issues or opportunities are identified with LTC Claims processes. This leader will participate in a weekly forum with other LTC Claims leaders to ensure appropriate feedback loops and process improvement opportunities are discussed and implemented. This leader will coordinate process opportunities with training leaders and personnel.
This leader will be a key member of the LTC Claims Leadership Team and will be responsible for participating in the development of standard operating procedures and other processes to achieve customer satisfaction, quality assurance, sound risk management and production goals. This person will lead and implement process improvements to generate productivity and increase customer satisfaction in the QA program and other LTC Claims processes. This leader will be required to work closely with project teams and other claims team managers to satisfy customers and to ensure efficient monitoring of workflows.
This leader is responsible for managing a team of 7 associates currently and more as the business or function expands. This leader is responsible for all aspects of managing the team including, but not limited to, training, coaching, developing and motivating team members, providing ongoing feedback and direction to associates regarding team and personal performance, and taking corrective action as necessary. This leader will be required to write and deliver QA team performance evaluations and participate in salary planning. This leader will be required to distribute and assign daily activities and resolve inter/intra team issues.
This leader also plays a critical role in LTC Claims exams by third parties and regulators through ensuring set up of exams, providing data and information and ensuring examiners questions are answered and issues resolved.
Preferred Qualifications
· 5 years Long Term Care Claims Experience
· 3 Years Proven Leadership Experience
· Critical thinking Skills
· Superb written and verbal communication skills
· Results focused and execution driven
· Demonstrated ability to exercise judgment and influence working across functional lines.
· Collaborative Approach and Change Mindset
· Flexible and Adaptable· Knowledge of Operations, Ability to influence process as well as execute process change
· Ability to multi task
· Experience extrapolating information from data, extensive analysis and presenting it to others with recommendations.
· Ability to work independently and with minimal supervision.
Basic Qualifications
· 5 years Long Term Care Claims Experience
· 3 Years Leadership Experience
Please post for job number RP80416 at www.genworth.com
This leader will provide reporting and analysis on process performance, provide monthly feedback and analysis as issues or opportunities are identified with LTC Claims processes. This leader will participate in a weekly forum with other LTC Claims leaders to ensure appropriate feedback loops and process improvement opportunities are discussed and implemented. This leader will coordinate process opportunities with training leaders and personnel.
This leader will be a key member of the LTC Claims Leadership Team and will be responsible for participating in the development of standard operating procedures and other processes to achieve customer satisfaction, quality assurance, sound risk management and production goals. This person will lead and implement process improvements to generate productivity and increase customer satisfaction in the QA program and other LTC Claims processes. This leader will be required to work closely with project teams and other claims team managers to satisfy customers and to ensure efficient monitoring of workflows.
This leader is responsible for managing a team of 7 associates currently and more as the business or function expands. This leader is responsible for all aspects of managing the team including, but not limited to, training, coaching, developing and motivating team members, providing ongoing feedback and direction to associates regarding team and personal performance, and taking corrective action as necessary. This leader will be required to write and deliver QA team performance evaluations and participate in salary planning. This leader will be required to distribute and assign daily activities and resolve inter/intra team issues.
This leader also plays a critical role in LTC Claims exams by third parties and regulators through ensuring set up of exams, providing data and information and ensuring examiners questions are answered and issues resolved.
Preferred Qualifications
· 5 years Long Term Care Claims Experience
· 3 Years Proven Leadership Experience
· Critical thinking Skills
· Superb written and verbal communication skills
· Results focused and execution driven
· Demonstrated ability to exercise judgment and influence working across functional lines.
· Collaborative Approach and Change Mindset
· Flexible and Adaptable· Knowledge of Operations, Ability to influence process as well as execute process change
· Ability to multi task
· Experience extrapolating information from data, extensive analysis and presenting it to others with recommendations.
· Ability to work independently and with minimal supervision.
Basic Qualifications
· 5 years Long Term Care Claims Experience
· 3 Years Leadership Experience
Please post for job number RP80416 at www.genworth.com
